Shipping & Refund Policy

LayerHue is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how lighting orders, deliveries, returns, exchanges, and eligible refunds are handled through our website.

Order Processing

  • Timeline: Orders are typically processed within 24 to 48 business hours after successful payment confirmation.
  • Variations: Processing times may vary during high-demand periods, promotions, holidays, or when fragile fixtures require additional protective packaging.
  • Updates: Customers will receive confirmation and shipping updates once orders are prepared and dispatched.

Shipping Information

  • Delivery Estimates: Shipping times may vary depending on location, carrier availability, product size, and operational conditions.
  • Approximate Timelines: Estimated delivery timelines shown during checkout are approximate and not guaranteed.
  • Trusted Partners: LayerHue works with trusted shipping providers to help deliver lamps, fixtures, and lighting accessories securely.

Tracking Orders

  • Monitoring: Tracking information may be provided once an order has shipped.
  • Responsibility: Customers are responsible for monitoring shipment updates using the tracking details provided where available.

Returns & Exchanges

  • Eligibility: Eligible products may qualify for return or exchange within the allowed return period if they remain unused, uninstalled, and in original condition.
  • Packaging: Returned lighting items should include original packaging, manuals, parts, hardware, and accessories.
  • Exclusions: Items showing signs of installation, misuse, physical damage, modification, missing parts, or unauthorized alteration may not qualify for return.

Refund Eligibility

  • Process: Approved refunds are processed back to the original payment method after the returned item is received and inspected.
  • Fees: Shipping costs, processing fees, return costs, or certain promotional items may be non-refundable where applicable.

Damaged or Incorrect Orders

If a lamp, fixture, or lighting accessory arrives damaged, defective, or incorrect, contact the LayerHue support team promptly with order details and clear photos of the product, packaging, and shipping label.

Order Cancellations

Order cancellation requests may only be accepted before processing or shipment begins. Once an order has shipped, cancellation may no longer be possible.

Policy Updates

LayerHue may update this policy at any time to reflect operational, legal, product, or service-related changes.

Need Assistance?

For shipping, return, exchange, or refund questions, customers may contact our support team through the official Contact page.

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